Communication Skills

Explore comprehensive insights into effective communication and social skills, essential for personal and professional growth. Learn to master various communication styles, enhance your vocabulary, and overcome listening barriers. Understand the nuances of body language, perfect your resume, and excel in job interviews. Discover the art of writing impactful proposals and reports, and grasp the fundamentals of internal and external workplace correspondence. This resource is crucial for anyone looking to communicate more effectively and make a lasting impression in various settings.

Communication Skills

1 The Basics

  1. Reading Comprehension: Different Styles of Communication
  2. Vocabulary
  3. Listening: Barriers to Listening
  4. Speaking: Some Suggestions
  5. Grammar: Simple Present Tense
  6. Writing: Paragraph Writing

2 Social Skills

  1. Meeting and Greeting
  2. Reading Comprehension: Characteristics of a Good Conversation
  3. Vocabulary
  4. Language Focus: Greetings
  5. Speaking and Listening
  6. Samples of Greeting
  7. Writing: Current Affairs
  8. How Good are Your Social Skills?
  9. Avoiding Embarrassments: Safe and Unsafe Topics for Small Talk
  10. Grammar: Contractions

3 Introducing The Institution

  1. Institutional Profile: The Contents
  2. Study Skills: Use of Abbreviations
  3. Writing Institutional Profile
  4. Grammar: Verbs Describing Job Responsibilities

4 Your Profile

  1. Reading Comprehension: Profile of Ranganathan
  2. Vocabulary: Qualities
  3. Speaking: Self-Profile
  4. Importance of Profiles
  5. Writing Your Profile

5 Preparing Your Portfolio

  1. Reading Comprehension: Portfolio
  2. Vocabulary: Nouns Used as Verbs
  3. Grammar: Modals Indicating Obligation
  4. Making Your Own Portfolio
  5. Listening Comprehension: Portfolio on the Website

6 Preparing Your Resume/Curriculum Vitae

  1. Reading Comprehension: Writing a Resume
  2. Vocabulary: Sub-headings in a Resume
  3. Grammar: Subject-Verb Agreement
  4. Listening Comprehension: Guidelines on Writing a Resume
  5. Writing Your Own Resume

7 The Job Interview

  1. Preparing for Job Interview
  2. The Recruiters’ Point of View
  3. Vocabulary: Verbs
  4. Grammar: The Present Perfect Tense and the Present Perfect Continuous Tense
  5. Interview: Quick Tips
  6. Group Discussions
  7. Writing: Frequently Asked Questions (FAQs) in Interviews
  8. Pronunciation

8 Presentation Skills

  1. Reading Comprehension: About Presentations
  2. Preparation for Presentation
  3. The Stages of Presentation
  4. Using Visual Aids
  5. Evaluating a Presentation

9 Telephone Skills

  1. Reading Comprehension: Face-to-Face Conversation versus Telephone Conversation
  2. Vocabulary: Telephone Language
  3. Efficient Telephoning
  4. The Beginning and the Ending
  5. Managing Special Situations
  6. Telephone Etiquette
  7. Language Focus
  8. Grammar: Modals

10 Group Discussions

  1. Why Group Discussions (GD)?
  2. Conduct of Group Discussions
  3. What do Selectors Look for?
  4. Group Discussion: The Do’s
  5. Group Discussion: The Don’ts
  6. Language Focus
  7. Listening: How to be Successful in a Group Discussion
  8. Grammar: Linking Words
  9. Assessment Criteria

11 Body Language

  1. Observing Others
  2. Reading Comprehension: Body Language during Interviews
  3. Vocabulary: Making Sentences
  4. Writing and Speaking: Speech on Body Language
  5. Listening: Presentation on Body Language
  6. Grammar: Phrases and Clauses

12 The Writing Skill- Some Basic Guidelines

  1. Methods of Writing
  2. Beginning to Write
  3. Organising Your Writing
  4. The Writing Process
  5. Grammar: Gerunds

13 Internal Correspondence at the Workplace

  1. Letters
  2. Memorandum: Downward, Non-interactive Internal Communication
  3. Office Order
  4. Circulars
  5. Notice
  6. Agenda
  7. Minutes of a Meeting

14 External Correspondence at the Workplace

  1. Informal and Formal Letters
  2. Letters: Layout and Contents
  3. The Language of Official Writing
  4. Reading Comprehension: Different Types of Letters
  5. Listening Comprehension: Dealing with Complaints
  6. Writing
  7. Grammar: Noun Clause

15 Basic Features of Proposals

  1. A Proposal
  2. Need for Proposals
  3. Features of a Proposal
  4. Framework for Proposals
  5. Grammar: The Passive Form

16 Writing Reports

  1. Types of Reports
  2. Style of a Report
  3. Structure of a Report
  4. Order of a Report
  5. Example of a Report: Internal Inquiry Reports

17 Questionnaire Method

  1. Questionnaire Method: Definition
  2. Questionnaire Construction
  3. Types of Questionnaires
  4. Types of Questions
  5. Use of Scales
  6. Precautions in Questionnaire Design
  7. Pretesting of Questionnaire
  8. Distribution of Questionnaire
  9. Response Rate
  10. Advantages and Limitations of Questionnaire Method